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Your Appointment

From where we are located to what you need to bring, here you’ll find all you need to know prior to attending for your appointment with us.


Alana Healthcare is located at “The Spot”, in Randwick’s health precinct, just around the corner from the hospital campus housing the Royal Hospital for Women, the Prince of Wales and Prince of Wales Private Hospitals, and Sydney Children’s Hospital. There are plenty of cafe’s and the famous Ritz cinema just outside our door, and Coogee Beach is a 15 minute walk down the road.

The Sydney South East Light Rail is currently under construction and services are expected to start running in 2019. This will make getting to Randwick even easier!

Your Consultation

Recognising that your time is valuable, we aim to keep your appointment to within 15 minutes of schedule.  Priority will always be given to emergency presentations and hospital emergencies that may require Alana Doctors to attend in person. In such a situation, we will try and contact you if you have not yet arrived to let you know if we can reschedule you to a later time or the soonest appointment that is mutually convenient. If you have already arrived at our practice, we will keep you up-to-date on the likely time delay and discuss alternative arrangements if required.

If you are unable to make your appointment on the day, your telephone call will allow us to allocate that time to another client.

Appointment Length

Every appointment is booked for a certain amount of time. If you are expecting to be late, your telephone call will allow us to minimise inconvenience to you and other clients. Appointments are prioritised as follows:

  1. Emergencies
  2. On time appointments
  3. Late appointments

Late appointments will be seen when possible to minimise inconvenience to other clients.  This may include reducing the amount of time you have with the doctor. New patients should arrive 10 minutes early for their appointment to complete any paperwork prior to their consultation.

What to bring to your Consultation

When you attend for your first consultation, if you have been referred from another doctor, you will need to bring the current referral letter, your private health insurance details if applicable, all ultrasound films (not just reports), previous test results and relevant health records related to your health problem. If you attend without being referred then you will be reimbursed by Medicare at the non referred rate. You can download our referral template here: Referral Template

You may find it useful to write down any medications that you take and symptoms that you have been suffering.

Confirming your Appointment

Confirming your appointment is essential and an appointment reminder will be sent to your mobile phone via SMS at least two working days prior to your scheduled appointment. If you do not have a mobile phone, we will call you to remind you. If it is necessary to cancel your scheduled appointment we require that you notify us by 12:00pm the working day prior. This can be done by phoning 9009 5255 or responding “N” to the SMS. If you do not reach the receptionist you may leave a detailed message on the voicemail.  You may not cancel via email.

Cancellation Policy

Any appointment not confirmed via SMS or phone call by 12:00pm the working day prior will automatically be cancelled. This time will then be reallocated to another client accordingly. Late cancellations will be considered as anyone who cancels their confirmed appointment after 12:00pm the working day prior – a charge of 50% of the normal consultation fee will apply. A “Did Not Attend” (DNA) is someone who misses a confirmed appointment without cancelling it – a charge of 100% of the normal consultation fee will apply. This may also affect you making an appointment with our service in the future.

Paying for and Claiming your Consultation

Payment at the time of consultation is required. Alana Healthcare for Women accepts Visa, Mastercard, AMEX, and EFTPOS only. We do not accept cheques or cash, nor do we keep any cash on the premises.

We can submit your claim direct to Medicare via our practice management software. To claim your rebate you will need to be covered by a valid referral, and have your bank details registered with Medicare, which will then be deposited overnight into your bank account.

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