FAQS

What are your opening hours?

Alana Healthcare for Women is open Monday to Friday, 8:00am to 5:00pm, by appointment only.  We are closed on Public Holidays.

How do I make an appointment?

The best way to make an appointment is to telephone our friendly and helpful staff on 02 9009 5255.  They will be able to answer your questions and book an appointment at a time that is convenient for you.  To book your appointment correctly, our staff may be required to ask the reason for your consultation.  This is to ensure that you are seeing the best doctor for your clinical presentation.  Our staff are trained to protect your privacy so you can feel reassured.

Do I need a referral to see a doctor at Alana Healthcare for Women?

If you are a Medicare card holder and wish to claim the Medicare rebate, you will require a referral from either a GP or specialist to entitle you to claim your Medicare rebate.  Your referral needs to be addressed either to Alana Healthcare or the doctor you will be seeing, with the Randwick rooms address on it.  Unfortunately, if you referral is addressed to another practice location Medicare will not accept it.

Medicare ineligible patients or patients who do not wish to claim the Medicare rebate do not require a referral to attend our service.

If you are attending an appointment with our specialist physiotherapist you may be eligble to claim a Medicare rebate if you are referred from a GP under a GP Management Plan (GPMP).  Not everyone is eligible and you will need to speak to your GP to find out.  You can find more information about eligibility criteria on the Human Services website.  If you are not eligible to claim your physiotherapy visit through Medicare, you may be able to claim through your private health insurance, subject to your level of cover.

How much does it cost?

Fees vary depending on whether it is your first visit to the clinic or a follow up, what service is being provided, and who you are seeing.  Please telephone us on 02 9009 5255 and speak to one of our staff to find out the possible costs for your appointment.  Medicare rebates apply to medical appointments covered by a valid referral letter.  Health fund rebates apply to physiotherapy and naturopathy appointments only, not outpatient doctor appointments.

What is the cost of private antenatal care at Alana Healthcare for Women?

Our full fee disclosure is available here.

Where are you located?

Alana Healthcare for Women is located at “The Spot”, in Randwick’s health precinct, just around the corner from the hospital campus housing the Royal Hospital for Women, the Prince of Wales and Prince of Wales Private Hospitals, and Sydney Children’s Hospital.  There are plenty of cafe’s and the famous Ritz cinema just outside our door.  Please visit our Contact Us page for maps and further information.

Is there parking available?

1 hour and 3 hour free parking is available on St Pauls Street. There is a parking station located directly across the road, with charges starting at $2.00 for half an hour (the first half hour is free).  The busiest times at The Spot are lunchtime, after school and evenings. For appointments scheduled around these times we recommend you allow a little extra time to find a car park, or use the parking station.

Do you offer Medicare or Private Health Fund claiming?

Alana Healthcare for Women can process your Medicare claim on the spot via our Medicare Easyclaim system.  To be eligible, you will need to have your Medicare card, a valid referral letter and a cheque or savings keycard with PIN which we can swipe into the machine.

We can also process fund claims for physiotherapy and naturopathy appointments via our HealthPoint system, subject to your level of cover.  This means that you will only ever have to pay the gap on your consultation.

What if I need to cancel my appointment?

Everyone’s time is valuable and we understand that sometimes you will need to cancel a scheduled appointment.  To protect you, the other patients waiting for an appointment, and our practitioners, Alana observes the following Cancellation Policy:

If you have provided us with your mobile phone number, you will be sent an SMS reminder approximately 2 working days prior to your scheduled appointment.  You must reply with only a “Y” to confirm or an “N” to cancel.  If you have not provided us with a mobile phone number we will call you on the number/s you have provided in the days leading up to your appointment to confirm.

PLEASE NOTE: If we do not receive an SMS or verbal confirmation from you by 4:00pm the working day prior to your appointment, your appointment will automatically be cancelled and allocated to another patient.  You will then need to call us and reschedule to the next available appointment time.

If for any reason you are unable to attend your confirmed scheduled appointment we require that you call us on 9009-5255 by 4:00pm the working day prior, otherwise you will be charged a cancellation fee as outlined below.

  • For cancellation of any appointment by 4:00pm the working day before there will be no charge
  • For late cancellation of a confirmed appointment after 4:00pm the working day before,  50% of the normal consultation fee will be charged
  • For missing a scheduled confirmed appointment, 100% of the normal consultation fee will be charged

By booking an appointment with us you accept this Cancellation Policy, which will also be notified to you in writing prior to your first appointment.  The 4:00pm deadline for confirmations and cancellations allows us to spend the remaining time filling the appointment time with other patients waiting for an appointment.